policies

1. Payment Methods:
We accept Cash or Check only! We do not accept debit/credit cards! Payment is due upon pick-up unless doing long-term boarding (then monthly payments are required).


2. Missed Appointments:
A late fee will apply for missing a scheduled appointment time. A deposit (for any future boarding stays) will be required for clients that have failed to show up for a scheduled boarding appointment.
** If you are running behind or know you will not make your scheduled time, PLEASE call and let us know**

3. Cancellations:
If you cancel your dog(s) boarding stay within 7 days of your reservation, there will be a 3 day minimum boarding charge ($75 per dog). If you know your trip dates are changing, PLEASE call us as soon as possible to avoid any cancellation fees.


4. Phone calls, Text messages:
If you are calling or texting our personal cell phone (899-4460), PLEASE keep all calls or texts to regular business hours. Please respect our availability on our cell phone.


5. Unless other arrangements have been made, dogs will be returned to their owner only.


6. Dogs which are hard to handle, aggressive, etc, may incur additional charges.


7. Dogs that have not been spayed or neutered may not be able to play in large groups.